Our Repair Policy
Since electronic components essentially don't wear out we do not set a time limit on our warranty. Therefore, barring abuse, we will repair the Remote Control unit free of charge forever. Abuse is defined as the subjection of excessive environmental stresses, including water, or the application of excessive voltages or currents to the electrical contacts.
When sms, email, and WhatsApp assistance fails, or in our estimation nothing further can be usefully achieved through these channels, just send the unit back to us and we will repair it free of charge. If we do find that the unit has been subjected to abnormal stress then there will be a modest charge for the repair.
Most installations go smoothly
You'll know the device is working correctly when you see the image of the screenshot at left - the Bluetooth rune tells you radio communications are on track and the grey answer-back arrow in the pressed button tells you the selected relay is energised to switch on the motor. If the motor itself doesn't turn then that is due to some fault down the line. A 30Amp fuse motor fuse may be blown, for instance
But If Not...
On the right is what you'll see when no connection is possible with the remote control unit. The 'No connect' message is displayed briefly at program start as well as to every reconnect attempt from tapping the red alarm icon. Contained in the same message is the MAC address that the mobile phone is attempting to connect to. This should agree with the MAC address shown on the sticker attached to the underside of the housing.The reason for this failure to connect could be anything from the device being out of range, to the unit not being powered on, or some genuine fault with the equipment.
The Bluetooth protocol is sufficiently complex that situations can arise that can only be cleared by program re-starts in either the mobile phone, or the remote control unit, or both. To restart the control unit just switch it off and on again, with Android you tap the square button at bottom right and send the app to the garbage pail. Stopping the app doesn't close it down, it just puts it to sleep in the background. You need to remove it from memory to force Android to reinitialise the Bluetooth sub-system.
On rare occasions a full reboot is required to restore the Bluetooth capability of the Android o/s. As a last resort it's worth a try, and it only takes a minute or two to perform
Checking that the power is supplied.
If you have a multi-meter to hand you can verify that power is being supplied to the remote control by measuring between to terminals +12V and Gnd as shown at right. This is supplied from the left hand side of the DPDT switch supplied with the switch panel. There should also be 12V present between 12E and Gnd to energise the relays in the ewiks control gear. This voltage comes through the left hand contacts of the same switch. In a single battery system both of these voltages come from the main battery.
You can use an easily-sourced 12V DC female connector and a short piece of cable to power the unit from a common 12V DC adaptor. This will allow you to investigate in a more comfortable location. The centre pin is always 12V+ and the outer shield the Gnd. Connect the 12V+ to the 12V input on the controller - 12 E only goes to the relay commons, and won't power the remote control's electronics.
There are no high voltages present inside the remote control's housing so there is no danger in opening it. Inside the box there will be a number of electronic modules depending on the particular implementation that you have. These modules will generally show a steady-state LED of one colour or another indicating that they are receiving power. In all cases there will be a single module with a 4-pin connector. This is the Bluetooth communications module. It has a single LED that flashes while the module is not connected and goes to a steady state once connection is achieved.
Other than scanning for disconnected wires or some obvious damage there is nothing further that you can do inside this housing.